CHAM Conference, June 26, 2024

This session from the CHAM Conference explores the critical role of asset managers in the success of PSH and the formerly homeless residents they serve.

Asset management for permanent supportive housing can indeed be challenging and, at times, frustrating. While managing issues like delinquencies and vacancies is a typical part of asset management, the ultimate goal in permanent supportive housing is not eviction but retention. We are reminded that the mission of permanent supportive housing is rooted in social justice—providing shelter to those who have been living on the streets. This mission-driven approach, despite its headaches, is what makes the work meaningful and impactful.

The speakers discussed pros and cons of ideas that you can adapt to enhance your own PSH programs. Consider these:

• Foster a blended management approach where property management and services teams work closely together. Regular joint meetings with set agendas can ensure cohesive strategies for tenant support and property management. 

• Introduce flexible rent collection methods, such as partial payments and payment plans, to help residents manage their finances better and reduce delinquencies. 

• Invest in durable materials and proactive maintenance practices. Use solid surface countertops and robust flooring to minimize future repair costs and maintain unit quality. 

• Partner with local mental health authorities and private therapists to provide on-site mental health services. This can help address the complex needs of residents without overburdening your staff. 

• Provide extensive training and support for staff. Regularly bring in mental health professionals and organize off-site appreciation events to reduce burnout and improve retention. 

• Establish clear communication channels between asset management, property management, and resident services. Regular updates and shared goals can enhance cooperation and efficiency. 

• Engage in political advocacy to secure necessary resources and support. Highlight the critical role of PSH in meeting local and federal housing missions to gain backing from policymakers. 

• Use data to identify and address specific issues such as extended turnover times and subsidy receivables. Accurate data can help you pinpoint problem areas and implement effective solutions. 

• Develop partnerships with local shelters and bridge housing providers. This can facilitate smoother transitions for residents and reduce the time units remain vacant. 

• Ensure that all policies are centered around resident stability and retention. Avoid evictions by working closely with residents to address issues and connect them with necessary resources. 

Listen to the full session to gain deeper insights into these strategies for enhancing your PSH programs. Together, we can continue to provide affordable housing for those who need it most.

Here is the link to the audio recording of the session. There are no slides to accompany the presentation, but there is a full transcript.

Speakers:

Kayne Doumani, Principal, DAM Doumani Asset Management

David Kim, Senior Director of Asset Management, Episcopal Community Services

Elizabeth Lunde, Chief Operating officer, Concern Housing

Cacki Young, Director of Supportive Housing Management, Foundation Communities

Agenda:

The Grand Project

The Real Costs

Staffing

Coordinated Entry / Housing First

Goals of PSH vs. AM

PSH in Mixed Buildings